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Customer Service at Wal-Mart: Try It!

Hot Tip! Please share your comments and suggestions regarding how we might improve our online customer service.

We can all learn a lot from the World’s largest employer on how to run a business. Wal-Mart seems to get the program and understand all aspects of their business; from distribution to customer service. Speaking of customer service, Wal-Mart does an excellent job in customer service, they really do.

If you need to return something they have a great return policy. If you need help in their store they have a podium set up in the middle of the main isle behind the cashier area. For those that argue the Wal-Mart does not have good customer service I beg to differ.

In fact, if you do not believe me why not try out their customer service yourself. If there is an item you cannot find asked a clerk. If you have a question about Wal-Mart go to the podium in the middle of the store and ask them a question. They will stop what they’re doing an answer your question directly.

Hot Tip! Support Outstanding Customer Service – Support and motivate your customer service team in a number of ways. You can support and motivate your customer service team by making sure the technology supports them and the customers.

But don’t take my word for it; go try it. I did and I have done this at hundreds of Wal-Mart stores around the country and I always get the exact same thing; great customer service, individual attention and all my questions are answered.

Better yet all the questions are answered exactly in the same polite manner no matter where I am or what state it is. Like I said we can learn a lot from Wal-Mart in how better to run our own individual businesses. Wal-Mart has great customer service; check it out sometime. You might learn something.

Hot Tip! ) Offer incentives to customer service people who retain unhappy customers.

“Lance Winslow” - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; http://www.WorldThinkTank.net/wttbbs/

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